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All open positions

All open positions

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Client Support Manager

Oct 5, 2025

Revenue

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Full-time

,

Remote

Client Support Manager

Apply

Apply

We're on a mission to empower top-tier eCommerce companies, led by visionary founders, with the capital and expertise they need to transform the retail landscape. Like the founders we support, we're driven by creativity and a passion for making an impact—values that run deep within our team.

Our culture is informal, yet driven, with a focus on constant learning, experimentation, and refining how we work. We're committed to doing what's best for the companies and founders we serve, while building a company that we can all take pride in.

If you're ready for a challenge and eager to make a meaningful difference, we'd love to have you on board. We're growing fast and could use your help!

What you will do

  • Lead, mentor, and manage the client support team to ensure high performance and engagement.


  • Develop and implement client service policies, procedures, and best practices.


  • Monitor client interactions and provide guidance to improve service quality.


  • Analyze client feedback and support metrics to drive continuous improvement.


  • Handle complex client issues and escalations in a timely and professional manner.


  • Collaborate with cross-functional teams (sales, product, and operations) to enhance client experience.


  • Train and onboard new support team members.


  • Utilize CRM and support tools to streamline operations and maintain records.

What we offer

  • Competitive Base Salary with an attractive commission structure and performance bonuses.


  • Flexible Work Arrangements including remote work options and flexible hours.


  • Comprehensive Benefits Package, including health, dental, and vision insurance.


  • Career Advancement Opportunities with a clear path for growth within the company.


  • Professional Development through training programs, workshops, and industry events.


  • Supportive and Collaborative Work Culture with a focus on achieving sales goals and celebrating successes.


  • Generous Paid Time Off and wellness initiatives to support work-life balance.


  • Modern Office Environment (if working onsite), equipped with the latest tools and technology.